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Great thread, and agree with Jim's points, attaching to real business results, not just message output and activity. We've been in this space a long time and have developed a comprehensive methodology called Drive, that helps you benchmark your organization ...

A new offer is Reach , a multi-channel platform to email, Teams/Slack and SMS that integrates to M365.  We're officially listed into the Microsoft Teams marketplace.  We have a recent customer who switched from MailChimp, I'd be happy to connect you ...

Hey Stacey, we have developed and supported intranets for 20 years, product intranet channel reports and have a lot of suggestions of metrics to look at. I'd be happy to send you some example benchmarks that typically go into an intranet channel report. ...

Really useful insights to Jim and everyone else.

Hi Matt - I didn't even realize such an industry (so specific) existed. I might be old-school but my thoughts are that traditionally damage control and reputation management would be handled by PR specialists. But I can certainly understand how online ...