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  • Posted in: The Lab

    Great thread, and agree with Jim's points, attaching to real business results, not just message output and activity. We've been in this space a long time and have developed a comprehensive methodology called Drive, that helps you benchmark your organization ...

  • Posted in: The Lab

    A new offer is Reach , a multi-channel platform to email, Teams/Slack and SMS that integrates to M365.  We're officially listed into the Microsoft Teams marketplace.  We have a recent customer who switched from MailChimp, I'd be happy to connect you ...

  • Posted in: The Lab

    Hey Stacey, we have developed and supported intranets for 20 years, product intranet channel reports and have a lot of suggestions of metrics to look at. I'd be happy to send you some example benchmarks that typically go into an intranet channel report. ...

  • Posted in: The Lab

    Really useful insights to Jim and everyone else.

  • Posted in: The Lab

    Hi Matt - I didn't even realize such an industry (so specific) existed. I might be old-school but my thoughts are that traditionally damage control and reputation management would be handled by PR specialists. But I can certainly understand how online ...

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